At BBAC, your satisfaction is our priority. In addition to filing your complaints directly with us, you also have the option to submit them through the Central Bank of Iraq’s (CBI) electronic complaint platform. This platform offers an alternative way to ensure that complaints are handled quickly, effectively and transparently.

Follow these steps to file your complaint through the CBI’s platform:

1. Visit the website https://complaint.app.cbi.iq or scan the QR code below.
    
2. Log in and create a new account via the Ur Portal, or log in if you already have an existing account.
    
3. Fill out the complaint form with all the required details.
    
4. Select the type of complaint, whether directed to the CBI or a financial institution (banking or non-banking).
    
5. Attach any supporting documents electronically.